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Customer Reviews

service

5

The appointment was easy to make and the work was done on time

30 November 2018

service

2

Was told I needed a new part that cost £177 which I new was incorrect as a friend checked the hose when he was told the same thing. Makes me wonder whether the other part for £50 I did have changed needed changing at all.

29 November 2018

sales

5

Efficient and well informed about progress and EDD.

29 November 2018

service

5

They did exactly what they said and the courtesy car was a great service even though just 1 day

28 November 2018

sales

5

Staff was very helpful throughout the process

28 November 2018

sales

5

Lovely people

27 November 2018

service

4

As always attention to detail.

27 November 2018

service

5

Great, friendly service

26 November 2018

service

5

The booking was easy, they came when they said they would ,they contacted us to tell us when the car arrived and again when it was finished the car came back having been cleaned

26 November 2018

sales

5

The service was personable and delivery of my mini was fairly quick.

26 November 2018

service

5

I was moving house on the day of the service and he said if it was easier I could drop the loan car off the next day as I was busy which was so helpful

21 November 2018

service

5

Always friendly and helpful. They put the customer first

21 November 2018

service

5

It doesnÂ’t really get any better than this. Shaun is a credit to the service department - friendly, understood the problem, liased with BMW UK, kept me up to date etc.

21 November 2018

sales

5

Whole experience has been easy and great!

20 November 2018

service

5

Excellent customer service.

20 November 2018

service

5

Service completed on time with no drama!

20 November 2018

sales

5

See above

20 November 2018

service

5

Being elderly and on my own staff were very helpful and friendly put me at ease.

20 November 2018

service

2

I said that the tyre pressure kept coming on and could they check. They came out with my keys and car ready at the front to go and then told me I needed a new tyre, which they could do but never asked and within 30 mins the light came on again. :(

19 November 2018

service

3

Not enough feedback on my car

18 November 2018

service

5

Easy to deal with, fast and efficient.

16 November 2018

service

4

All good, I just had to remind them that they had agreed to collect my car for me

11 November 2018

service

2.5

Arranged a lift to collect but let down. Car was not cleaned as offered -no apology

09 November 2018

service

4

Generally satisfied but a seat repair took longer than expected.

08 November 2018

sales

4

All was good and everything thoroughly explained

07 November 2018

service

3.5

The service provided by the driver collecting my car and the engine service were good, just disappointed that it came back with a scratch on the bumper.

07 November 2018

service

4

The service was carried out as stipulated and collecting the car on completion was rapid and straight forward.

06 November 2018

sales

5

The dealer is great. The staff are all friendly and knowledgeable and nothing is too much trouble. The whole mini package from purchase to handover is outstanding

06 November 2018

service

5

Because they have sorted out the problem and hopefully it has solved the problem

02 November 2018

sales

5

Great car, excellent delivery time and great chap in Alex

01 November 2018

service

5

Everything done as necessary and requested

01 November 2018

service

5

Because every one of the staff were so obliging.

01 November 2018

service

5

Easy to book service and professional service

31 October 2018

service

5

A great experience.

30 October 2018

service

5

All has been done very satisfactorily

30 October 2018

service

4

The service was great but over £620 for a windscreen seems a lot

29 October 2018

service

5

Very helpful. Happy to collect and drop off the car. And it was cleaned.

25 October 2018

service

3

I had to return to the service centre after driving for 500 yards as the tyre pressure warning cane on after having a new tyre fitted and my brake pads & discs replaced.

24 October 2018

sales

5

Alex was helpful, friendly and informative

24 October 2018

service

5

communication was 1st class

24 October 2018

sales

5

Darren spent some while going through the controls. He emailed afterwards to check I was happy and replied to fuether communication quickly.

23 October 2018

service

5

No problems incurred and feel safe driving my car.

19 October 2018

sales

5

The Tring dealership always provides excellent service.

19 October 2018

sales

5

Top quality experience

18 October 2018

sales

5

Love my car and was fast making it. I was given a time frame and it was made. Excellent

17 October 2018

service

4

Very good customer service, having the video of the car in the workshop. Only unhappy that I need new windscreen wipers after 5500 miles at a huge cost.

16 October 2018

service

4

Ease of service, was on holiday and car was delivered back to me for my return

16 October 2018

service

5

Because of the extra mile your staff go, especially Paul who collected / delivered our car and Sean in Service.

12 October 2018

service

5

The team were quick to provide updates over the phone and also the service video sent via text. They informed me of a part required in decent time and were able to offer a solution in a reasonable time frame.

12 October 2018

service

5

Everyone is polite, courteous and efficient. I have to bring a work laptop with me when I'm there and was offered a powerpoint to charge it as well as hot drinks and wifi. As a bonus I enjoy looking at the new cars. Very professional.