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Customer Reviews

sales

5

Kamila at Tring is really excellent. I dealt with her from the initial appointment, clarifying the options & collection; plus on the phone & by email. She is a real asset to your team - knowledgeable, efficient and with great customer service skills.

09 April 2019

service

5

Friendly and very helpful.

09 April 2019

service

2

See above. Note it was not Aaron the customer service advisor's fault at all. He seems a good chap. I blame the engineer.

08 April 2019

sales

5

Communication excellent although video clips keeping me informed of progress through factory were irritating and kept buffering.

08 April 2019

sales

5

Easy process and a beautiful car at the end of it!

06 April 2019

sales

5

Good service from beginning to end

06 April 2019

sales

4

There was a delay with payment of balance to ourselves.

05 April 2019

service

5

all good

02 April 2019

sales

5

Nice professional friendly people

02 April 2019

service

1

Service called me was in saying the rear brake pads are low at 4mm and should they replace them now. I said no as the cost was way to much. Took it to local garage to have done next day and they looked at - said they don't need doing yet. not happy

01 April 2019

service

3

As above. A courtesy car was provided while the electrics were fixed but it was still inconvienient at a stressful time.

01 April 2019

service

5

They are always polite and informative. The service you give by picking up the car is great and stress free.

01 April 2019

service

5

Made everything very straightforward

01 April 2019

service

4.5

All the staff are very pleasant and helpful. I waited for my car in a comfortable warm environment with coffee and biscuits. My car was delivered back to me clean and tidy, what's not to be satisfied about

30 March 2019

service

4

Some confusion. Sales service ? Or car service ? I've assumed Customer service in purchasing a vehicle. Didn't feel that I was given the best attention in buying a used vehicle as previously in purchasing new Minis ( 5 new Minis in 10 years )

29 March 2019

service

5

The staff were pleasant and friendly. Informative and very accommodating.

29 March 2019

sales

5

Very happy with my new Mini

26 March 2019

service

5

Always good feedback if there us an issue, helpful staff and work always done on time.

25 March 2019

sales

5

Alex Woodhead was always polite, helpful, was able to answer all of my questions , and kept me informed every step of the way.

24 March 2019

service

5

Helped solve all of my problems. After sales just as helpful

18 March 2019

sales

5

Very enjoyable experience from start to finish. No high pressure selling, lots of communication throughout the process.

17 March 2019

service

5

All the work done as specified

17 March 2019

service

5

All good

16 March 2019

service

4

Very good service - only 4 stars because the service interval hasn't been set correctly so I need to take it back

16 March 2019

service

5

Had loan car, mine was valeted, no compliants

16 March 2019

service

3.5

Only two out of three wheels were repaired. As soon as I called to report this they have done everything possible to make returning my car for the remainding work as convenient as possible.

14 March 2019

service

4

Simple MOT

14 March 2019

service

5

The car is now immaculate

14 March 2019

sales

5

Great service and product

13 March 2019

sales

5

the experience was very good

12 March 2019

service

5

All work completed as expected with the bonus of a good clean. Also, really like the use of technology with the short video sent to me.

09 March 2019

service

5

easy and knowledgeable. nice environment to wait

08 March 2019

service

5

Fully informed and able to fit with my diary.

07 March 2019

service

5

Always easy and nothing is too much trouble

07 March 2019

service

5

My car was done within the timescales. I was given a lift home and then collected to get my car by a friendly member of staff.

25 February 2019

service

4

Very satisfied with after service care and work carried out but my tyre pressure indicator came on the day after and I had to quickly find a garage on driving up to Grimsby to check tyre pressures followed by eventually resetting the indicator !

25 February 2019

service

4.5

Only availability of courtesy cars - everything else is spot on

19 February 2019

service

4

Outcome clearly explained

18 February 2019

service

5

Excellent service

16 February 2019

service

4

In the main I have had very good service from Specialist Cars at Tring.

13 February 2019

sales

4.5

Darren was really good and helpful.

13 February 2019

service

5

Easy journey for me to get to you. Polite and helpful staff. Nothing too much trouble.

12 February 2019

sales

5

Great experience from Darren and the team

10 February 2019

service

5

We have bought both our family cars here... would recommend.

08 February 2019

service

5

Efficient dervi e & good communication.

07 February 2019

service

5

Excellent service from booking to collection.

04 February 2019

service

5

Kept up to date at all times by the technician working on the car.Car was picked up and returned all cleaned and polished. Very happy!

03 February 2019

service

4

Helpful and reliable. Just wish you were close to my home.

03 February 2019

service

4

It is not a five because of the delay in finishing my car the time it was ready kept getting put back.

02 February 2019

service

3.5

The service went well. We were asked if we would like the car cleaned which we said yes. When we collected the car it hadn't been cleaned which was disappointing as we then had to wait for it to be done.