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Customer Reviews

service

4

Very prompt and efficient service nothing seems too much trouble.

08 June 2018

service

5

Identified something that could be done now under warranty rather than wait until I would have to pay for it.

08 June 2018

service

5

They are very good and help you understand

08 June 2018

service

5

everything went as expected

06 June 2018

service

4

Work required under warranty which was identified and carried out. Service team kept me updated. Little disappointed that,given the car stayed an extra day the 'wash and clean' was not very good this time

02 June 2018

service

3.5

On returning to the car, I noticed that the flap through which the oil was drained, was hanging down beneath the car. On reporting this to service reception it was rectified immediately but I’m disappointed that a visual check did not identify this.

31 May 2018

service

4

Service as expected

28 May 2018

service

5

Car was collected by efficient member of staff. Problems were explained and rectified with minimum delay & cost

21 May 2018

sales

5

Have used Mini Tring over the past few years and they have been very helpful and pleasant. Kept me informed at progress of mini build and delivery.

19 May 2018

service

5

Efficient and helpful

18 May 2018

service

5

again.... can’t fault it!

18 May 2018

sales

4

good overall experience

17 May 2018

service

5

Online booking was easy to use and convenient. Staff was professional and friendly. Lifting service to and from the railway station to the garage was excellent. The car was professionally examined and parts were changed.

17 May 2018

sales

5

Easy & straighforward

17 May 2018

service

5

All the work completed quicker than required and kept up to date on progress. I was called by John to confirm what additional work was required within the next 2000 miles

15 May 2018

service

5

Good to know I wasn’t sold a new tyre when I still have a couple of 1000 of tread left

14 May 2018

service

5

Easy and efficient service. I like the videos you send going through whats been done and any issues.

14 May 2018

service

5

Squeaky windscreen wipers when it rains we’re not corrected It wasn’t raining but still a problem for us

11 May 2018

service

4.5

No issues and garage were very efficient

10 May 2018

service

5

Good service, made very welcome

10 May 2018

service

5

Excellent service, friendly environment & a place to work while I recently waited for my car to be checked.

09 May 2018

sales

5

Rachel Ward was brilliant!......She kept us fully informed throughout our process by text, email & video link...........always happy to answer any queries, and followed up appropriately

09 May 2018

service

3.5

After discussion and negotiation we were happy with the repairs and we were pleased a replacement car was available when warrantee car required returning.

07 May 2018

service

4

All good except for seat belt as clip not in place within easy reach.

06 May 2018

service

5

It worked !

05 May 2018

sales

5

Steve knew the car inside out and gave me 100% of his attention including staying late. I turned up to have a look and was on a test drive within the hour - had bought the car before I left.

04 May 2018

service

5

All went well

03 May 2018

service

4

The car was due a simple brake fluid change; nothing complicated And undertaken as part of Mini TLC, so no expense. One or two other minor issues were discussed and the car booked in for subsequent remedial work under warranty. All as anticipated.

02 May 2018

service

3

The problem still doesn’t appear to be fixed. I had the brakes fixed but the car still gives the brake warning

02 May 2018

service

5

It was just an MOT

02 May 2018

sales

5

I am always slightly nervous when spending large clumps of money, everything was handled smoothly and communication was clear and helpful.

02 May 2018

sales

5

Alex was very efficient and kept me up to date. He knew about the cars and listened to my criteria.

01 May 2018

service

5

Please see answer 1.

01 May 2018

service

5

Very easy, they picked it up in the morning and dropped it back by lunchtime.

01 May 2018

service

5

The car was easily sourced for me and the whole process was so quick and easy.

01 May 2018

service

5

Good customer service

01 May 2018

service

5

Great service and facilities

28 April 2018

service

3.5

Prompt servicing and good communication

25 April 2018

sales

5

Great service

24 April 2018

service

5

Efficient service , car came back all washed and hoovered

24 April 2018

service

4

friendly and good communications

21 April 2018

sales

5

Just a friendly team

17 April 2018

service

5

Was kept informed at all times how service was going

17 April 2018

sales

5

They kept me informed, we’re responsive to my questions and made the whole experience feel special.

14 April 2018

service

5

Cannot fault the team

13 April 2018

service

4

The job was completed on time, the cost was slightly under estimate, the staff were polite and professional, and the repair seems to have remedied the fault.

13 April 2018

service

4

All seemed to be well explained.

11 April 2018

sales

5

Perfect service

11 April 2018

sales

5

A wide selection of vehicles was available along with a surplus of staff members to help.

10 April 2018

service

5

Everything went according to plan and the staff were very courteous and helpful.