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Customer Reviews

service

4

Good customer liasion

02 June 2019

service

4

Great that you receive a video of the work

02 June 2019

service

5

Through out the whole process I was kept well informed of what was going on with my car.I found the video clip most helpful, an Oscar performance!

27 May 2019

service

5

Explained the issue's clearly.

24 May 2019

sales

5

They were extremely helpful.

23 May 2019

service

4

Due to the issue I had the problem has been a priority and the dealer did want to solve it unfortunately something went wrong initially I was angry but a man named John who is the manager really has impressed me with his help and dealings

21 May 2019

service

4

Very pleased with the service.

20 May 2019

service

5

Same as above

20 May 2019

service

5

Couldn't fault them on anything

19 May 2019

service

5

Easy check in, service carried out quickly and efficiently and I was kept updated on progress throughout the day

19 May 2019

service

4

No hastle

19 May 2019

service

5

Very helpful staff

18 May 2019

service

5

Very friendly efficient service.

14 May 2019

service

1

Told my story above. When we came to complain about the service that we had received no apology or anything for the way we were treated. Not the BMW experience we were expecting.

12 May 2019

service

5

Excellent service and friendly stadf

11 May 2019

sales

5

Loved to updates along the way. Would have liked just one more following shipping

11 May 2019

service

5

Great service from all. Even cleaned it for me when finished.

10 May 2019

service

4

Polite, helpful and pleasant service. The job was done quickly, and the car returned clean, which is appreciated! For some reason this car (KS61 WDT) is down in their records as mine (Richard Bremner) It's actually my wife's car - Karen Bremner

07 May 2019

service

4

Good feed back, kept proactively updated throughout. Professional personnel. Prices seemed to change when I spoke to different people and web site published prices weren't quoted consistently, when they should have been.

07 May 2019

sales

5

Everything was carefully explained throughout my dealings and delivery of my car.

01 May 2019

service

2

Service completed OK however for the fourth time over the last few years, an "urgent advisory" was identified as requiring to be fixed for several hundred of pounds. Taking it to another Mini specialist straight away there was no need for any work!!

30 April 2019

service

5

Kep you informed & extremely helpful

29 April 2019

service

1

No problems !

29 April 2019

service

3.5

Did what needed to be done

26 April 2019

service

3

Silly thing really but when i am told to turn up at a certain time, then i expect that the car is ready.

24 April 2019

service

5

Efficient service plus effective negotiation with BMW for a new steering wheel to cure the horn fault. However, such a simple fault should not require a whole new wheel- BMW's fault, not yours!

22 April 2019

service

5

Pick up and delivery after MOT very smooth

22 April 2019

service

5

Very professional service

22 April 2019

service

5

No issues, all went well

19 April 2019

sales

5

Darren at Tring keep me well informed through the purchase, build and delivery process, provided a thorough handover and a very good after sales service. Always pleasant and helpful to deal with.

18 April 2019

sales

5

Friendly staff. Steve was amazing and patient with me. Felt I got a good deal as well. Not pushy at all which is important to me.

17 April 2019

sales

5

again staff were helpful and inmformative.

16 April 2019

service

4

I waited for my car to be looked at. The chap was polite and explained the paperwork and points that were looked at on my car.

15 April 2019

service

5

Polite and efficient staff.

15 April 2019

service

5

Good communication, helpful staff, good service

14 April 2019

service

5

I had purchased my mini with a TLC pack from a car dealer, so firstly it cost me nothing to have the vehicle serviced. I was unsure how the TLC pack worked and this was explained fully. They informed me there were 3 outstanding recalls and these wea

13 April 2019

service

5

This dealership made everything very easy and a pleasure to visit, very different from my experience with my local dealership. Good old fashioned customer care and pride in doing a good job and making you feel welcome.

12 April 2019

service

5

Friendly and very helpful.

09 April 2019

sales

5

Kamila at Tring is really excellent. I dealt with her from the initial appointment, clarifying the options & collection; plus on the phone & by email. She is a real asset to your team - knowledgeable, efficient and with great customer service skills.

09 April 2019

sales

5

Communication excellent although video clips keeping me informed of progress through factory were irritating and kept buffering.

08 April 2019

service

2

See above. Note it was not Aaron the customer service advisor's fault at all. He seems a good chap. I blame the engineer.

08 April 2019

sales

5

Easy process and a beautiful car at the end of it!

06 April 2019

sales

5

Good service from beginning to end

06 April 2019

sales

4

There was a delay with payment of balance to ourselves.

05 April 2019

service

5

all good

02 April 2019

sales

5

Nice professional friendly people

02 April 2019

service

3

As above. A courtesy car was provided while the electrics were fixed but it was still inconvienient at a stressful time.

01 April 2019

service

1

Service called me was in saying the rear brake pads are low at 4mm and should they replace them now. I said no as the cost was way to much. Took it to local garage to have done next day and they looked at - said they don't need doing yet. not happy

01 April 2019

service

5

Made everything very straightforward

01 April 2019

service

5

They are always polite and informative. The service you give by picking up the car is great and stress free.