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Customer Reviews

service

5

Car was ready early complete with extras that needed to be done

05 October 2017

sales

5

From the moment I contacted specialist cars Tring, they were very friendly and professional and kept me informed and updated of the delivery date.

04 October 2017

service

5

Everything went to schedule, and space was provided for me to work while I waited.

04 October 2017

service

5

Serviced on time, took the time they said it would, cleaned it. They even brought the car and bill to me over the other side when I was looking at new BMWs.

04 October 2017

sales

4

Very straightforward. Staff knowledgable & helpful but not too pushy

03 October 2017

service

5

As stated above, very happy with the service.

02 October 2017

service

4

Prompt service, lift to local station, reliable contact

02 October 2017

sales

5

Sales lady, was great. So helpful and informative without any pressure. Helped us go through all our options until we found want we wanted. Which we where not sure of when we walked in.

01 October 2017

service

5

Again very satisfied Good coustomer service Kept informed Updated information

29 September 2017

service

5

Please see above answer.

28 September 2017

service

3

A little annoyed that the cost of replacing a sensor ran to £144 when the car is not that old, only has 29000 miles.

26 September 2017

service

4.5

See above answer

25 September 2017

service

3

It took a bit of time to get it booked in. Tried to get it done at same time as MoT but lack of response to phone calls meant we had the MoT done locally. I phoned Mini Service and they said they would phone back but they didn't.

22 September 2017

sales

2

there were various delays on parts which garage could not give me a definite date on so overall delivery was a few leeks later than anticipated which dampened the excitement.

21 September 2017

sales

5

We were kept up to date throughout the purchase

19 September 2017

service

4

Kept me informed, very punctual

18 September 2017

service

5

good service completely happy

18 September 2017

service

5

Friendly and efficient.

17 September 2017

sales

5

Always good service

15 September 2017

service

5

Great service received.

14 September 2017

service

3

Mini service guy didn't get the booking requirements correct, i.e. I needed and asked for wait service and mot and this was not on the booking. Plus he. Poked me in for 10am slot but this time was not on the. Poking or specified.

12 September 2017

service

4

When I got phoned and told my front tyres needed replacing I challenged this knowing they had 3mm tread on them. I was told that these were and 'advisory' on the MOT and that they 'might' fail. It felt like a hard sell.

09 September 2017

service

5

As previously advised

29 August 2017

service

5

Polite, responsive and thorough customer service

26 August 2017

service

5

They collect my car and valet it all for no extra cost.

23 August 2017

service

4.5

.

22 August 2017

sales

5

Every single question was answered honestly and confidently

22 August 2017

service

5

Very helpful and clear about what was happening. Work done earlier than expected with final cost in-line with quotation.

21 August 2017

service

5

The information shown on the service sheet gives me time to prepare for problems arising.

18 August 2017

sales

5

This is the second one purchased from this dealer and they are excellent

17 August 2017

service

3

Great apart from the fact it was much cheaper getting the recommended repairs done elsewhere

11 August 2017

sales

5

Well informed throughout purchase process and delivery.

08 August 2017

service

4

Prompt service

08 August 2017

sales

5

This is the third mini I have purchased from this dealer. My satisfaction has ensured my return each time.The whole process from order to delivery runs smoothly.

08 August 2017

sales

5

Good follow up service. Great attention to detail.

08 August 2017

sales

5

Great service from both the staff and the dealer principal.

07 August 2017

service

5

Quick, reliable and efficient customer service

04 August 2017

service

5

Friendly excellent service

02 August 2017

service

2.5

As above

02 August 2017

service

5

Video footage of service is very useful.

02 August 2017

service

3

Service part is great but the cleaning of the car was not satisfactory, they did not vacuum the boot or back window shelf.

01 August 2017

service

4

Peace of mind

27 July 2017

service

5

I was kept informed of the progress of my vehicle and the person on the phone was very informative and helpful.

25 July 2017

service

5

Everything went as expected

24 July 2017

service

5

Great friendly but professional team

23 July 2017

sales

4

Very satisfied at the efficiency and the time of delivery and advice given.

22 July 2017

service

3

Car came in for MOT and pre warranty check all went well until 3 days later the light comes on saying the brake pads need doing. The check 3 days earlier said they were fine as they were only done last September. Car now has to come back again!

20 July 2017

sales

5

Steve Allun was very courteous and thorough answering all my questions both before purchase and at the delivery handover.

17 July 2017

service

4

Friendly, responsive garage

17 July 2017

service

4

I would have liked a loan car, but this never seems possible when I ring unless I wait 6 weeks, (I'm just not that organised). But I booked, they completed the work quickly, I could work, using the wifi while I waited. I wa kept informed throughout.