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Customer Reviews

service

2

Took longer than expected to service.

10 January 2019

sales

5

Kamila was excellent - very easy to deal with and great at keeping in touch

10 January 2019

service

2

Service was excellent really but the initial issue was not resolved. DAB still not working.

10 January 2019

service

4

I am not sure whether my tyre pressures were checked.

09 January 2019

service

5

Good service carried out promptly

06 January 2019

service

5

Always excellent service, rather perturbed having to purchase a whole unit for back light when only the glass was cracked, actually the red cover was extremely thin.

04 January 2019

service

5

Quick and polite service

03 January 2019

sales

5

No complaints. Process ran smoothly & car arrived ahead of schedule

02 January 2019

service

4

Staff very efficient

02 January 2019

service

4

Very polite service dept

26 December 2018

service

4

Service warning on dash not cancelled afterwards.

24 December 2018

service

4

As above

21 December 2018

service

3.5

Staff polite and friendly but perhaps rather 'casual' hand over of loan vehicle

21 December 2018

service

5

Excellent service - loved the video round up of my service. Plus staff took the extra effort to help me with a problem I had connecting my new phone to the car.

21 December 2018

service

4

SEE ABOVE REPLY

20 December 2018

sales

5

The whole experience and sale was extremely quick and straightforward

19 December 2018

service

4

Was not offered a car cleaning but otherwise all good

18 December 2018

service

5

Dealt with the matter quickly and efficiently.

17 December 2018

service

5

As before , I can't fault the service received. Polite, professional and knowledgeable.

16 December 2018

service

4

Price seemed reasonable on this occasion

15 December 2018

service

4.5

good communication over the course of the day and I was dealt with promptly on drop off and collection

15 December 2018

service

4

Carried out check swiftly and provided courtesy car

14 December 2018

service

5

Excellent service from start to finish.

13 December 2018

sales

4.5

Had to go back for a week to have the faulty radio replaced.

12 December 2018

service

5

The appointment was easy to make and the work was done on time

30 November 2018

sales

5

Efficient and well informed about progress and EDD.

29 November 2018

service

2

Was told I needed a new part that cost £177 which I new was incorrect as a friend checked the hose when he was told the same thing. Makes me wonder whether the other part for £50 I did have changed needed changing at all.

29 November 2018

sales

5

Staff was very helpful throughout the process

28 November 2018

service

5

They did exactly what they said and the courtesy car was a great service even though just 1 day

28 November 2018

service

4

As always attention to detail.

27 November 2018

sales

5

Lovely people

27 November 2018

service

5

Great, friendly service

26 November 2018

sales

5

The service was personable and delivery of my mini was fairly quick.

26 November 2018

service

5

The booking was easy, they came when they said they would ,they contacted us to tell us when the car arrived and again when it was finished the car came back having been cleaned

26 November 2018

service

5

Always friendly and helpful. They put the customer first

21 November 2018

service

5

It doesnÂ’t really get any better than this. Shaun is a credit to the service department - friendly, understood the problem, liased with BMW UK, kept me up to date etc.

21 November 2018

service

5

I was moving house on the day of the service and he said if it was easier I could drop the loan car off the next day as I was busy which was so helpful

21 November 2018

sales

5

Whole experience has been easy and great!

20 November 2018

service

5

Excellent customer service.

20 November 2018

sales

5

See above

20 November 2018

service

5

Service completed on time with no drama!

20 November 2018

service

5

Being elderly and on my own staff were very helpful and friendly put me at ease.

20 November 2018

service

2

I said that the tyre pressure kept coming on and could they check. They came out with my keys and car ready at the front to go and then told me I needed a new tyre, which they could do but never asked and within 30 mins the light came on again. :(

19 November 2018

service

3

Not enough feedback on my car

18 November 2018

service

5

Easy to deal with, fast and efficient.

16 November 2018

service

4

All good, I just had to remind them that they had agreed to collect my car for me

11 November 2018

service

2.5

Arranged a lift to collect but let down. Car was not cleaned as offered -no apology

09 November 2018

service

4

Generally satisfied but a seat repair took longer than expected.

08 November 2018

service

3.5

The service provided by the driver collecting my car and the engine service were good, just disappointed that it came back with a scratch on the bumper.

07 November 2018

sales

4

All was good and everything thoroughly explained