Took longer than expected to service.

Kamila was excellent - very easy to deal with and great at keeping in touch

Service was excellent really but the initial issue was not resolved. DAB still not working.

I am not sure whether my tyre pressures were checked.

Good service carried out promptly

Always excellent service, rather perturbed having to purchase a whole unit for back light when only the glass was cracked, actually the red cover was extremely thin.

Quick and polite service

No complaints. Process ran smoothly & car arrived ahead of schedule

Staff very efficient

Very polite service dept

Service warning on dash not cancelled afterwards.

As above

Staff polite and friendly but perhaps rather 'casual' hand over of loan vehicle

Excellent service - loved the video round up of my service. Plus staff took the extra effort to help me with a problem I had connecting my new phone to the car.

SEE ABOVE REPLY

The whole experience and sale was extremely quick and straightforward

Was not offered a car cleaning but otherwise all good

Dealt with the matter quickly and efficiently.

As before , I can't fault the service received. Polite, professional and knowledgeable.

Price seemed reasonable on this occasion

good communication over the course of the day and I was dealt with promptly on drop off and collection

Carried out check swiftly and provided courtesy car

Excellent service from start to finish.

Had to go back for a week to have the faulty radio replaced.

The appointment was easy to make and the work was done on time

Efficient and well informed about progress and EDD.

Was told I needed a new part that cost £177 which I new was incorrect as a friend checked the hose when he was told the same thing. Makes me wonder whether the other part for £50 I did have changed needed changing at all.

Staff was very helpful throughout the process

They did exactly what they said and the courtesy car was a great service even though just 1 day

As always attention to detail.

Lovely people

Great, friendly service

The service was personable and delivery of my mini was fairly quick.

The booking was easy, they came when they said they would ,they contacted us to tell us when the car arrived and again when it was finished the car came back having been cleaned

Always friendly and helpful. They put the customer first

It doesn’t really get any better than this. Shaun is a credit to the service department - friendly, understood the problem, liased with BMW UK, kept me up to date etc.

I was moving house on the day of the service and he said if it was easier I could drop the loan car off the next day as I was busy which was so helpful

Whole experience has been easy and great!

Excellent customer service.

See above

Service completed on time with no drama!

Being elderly and on my own staff were very helpful and friendly put me at ease.

I said that the tyre pressure kept coming on and could they check. They came out with my keys and car ready at the front to go and then told me I needed a new tyre, which they could do but never asked and within 30 mins the light came on again. :(

Not enough feedback on my car

Easy to deal with, fast and efficient.

All good, I just had to remind them that they had agreed to collect my car for me

Arranged a lift to collect but let down. Car was not cleaned as offered -no apology

Generally satisfied but a seat repair took longer than expected.

The service provided by the driver collecting my car and the engine service were good, just disappointed that it came back with a scratch on the bumper.

All was good and everything thoroughly explained