The two staff that helped me were very efficient and easy to understand. The whole process went very smoothly. Thanks

Very easy to make booking. Very polite and helpful staff. Concise information given about the state of my car and its requirements during the service.

Helpful. Knowledgeable

Helped out in an emergency and enabled me to proceed on my journey very quickly

Have to wait for two faults under warranty to be ordered

Requested check carried out, No problem found

did all they could to find the right car

Kamila Gryszka went the extra mile from ordering the vehicle to collection. She sent regular exciting updates and kept me in the loop throughout the production period. On collection she patiently explained the controls and set up the My Mini App.

Very professional

Car came in early

Repair time involved was long. The technical conversations during the garage time were unconvincing. The trouble shooting methodology did not succeed very well. It was expensive.

Good service

Good follow up, questions answered & everything proceeded as expected.

They sorted things out that I wasnt even aware needed doing

Excellent client liaison from Alan during a very testing two months whilst waiting for a part to be delivered from BMW. Speedy fix of my car once the part finally arrived. Maybe you could give BMW some lessons!

They are really helpful

All the staff at MINI service in Tring made my experience very easy and straight forward.

Late delivery

They do what they say and allways go that extra mile

The person I dealt with was VERY helpful, he gave me tips about driving my Mini when I had a problem with my catalytic convertor.

I have always had excellent service, that's why I drive 20 miles to return to where I bought my Mini

Customer Service from MINI TRING Kamila Gryszka wonderful

This rating reflects my overall assessment of the service experience.

Speaks for itself

Keep you informed of problems & costs

Good experience quick and professional service

Quick and value for money

Promptly seem and problems resolved

Good value and customer friendly

As above. All fine apart from a few niggles

They went out of their way to help me during some challenging circumstances. They could not have been more helpful nor more kind.

even though unexpected issues were found, the work was done quickly and gave me confidence, the garage was flexible to my needs during the weektime

Whist it was lovely getting my car earlier than originally anticipated, it did add some pressure ensuring the money was all in place, securing insurance etc. Not a major problem but hence slightly lower score.

Was kept fully informed throughout and loved the personal video messages and emails!

Not given 5 stars as despite dropping it at 8.30 it still hadn't been taken in until well after 10, frustrating when having to drive through rush hour traffic to get it there.

Great customer service.

Service is second to none, always reliable

I was kept up to date with how everything was proceeding by Steve and given all the information on how mobility works it was easy and hassle free

Tring were very helpful in diagnosing our electrical issue and working in partnership with mini Oxford who had dealt with previous electrical issues with our car. Both mini service providers were excellent and looked after us extremely well

They fixed a problem under warranty. And washed my aces car. How could I be anything other than completely satisfied?

I've always found the service and attention to detail excellent.

Called us regularly with updates on delivery, took great care to explain every step.